Service Hours

  • » Monday to Friday
  •    8:00 AM to 6:45 PM

Walk-Ins Only
No Appointment Needed!

  • We are closed for the following holidays:
  • » Martin Luther King Jr. Day
  • » Cesar Chavez Day
  • » Memorial Day
  • » Independence Day
  • » Labor Day
  • » Veterans Day
  • » Thanksgiving Day
  • » Day after Thanksgiving
  • » Christmas Eve
  • » Christmas Day through
        New Year’s Day

What is Live Scan?

A Live Scan is inkless electronic fingerprinting. The prints are digitalized and transmitted directly to the Department of Justice (DOJ). The DOJ will check the fingerprints against known criminal history records. The DOJ will then send a response directly to the agency requesting the Live Scan, regardless of whether or not the applicant has a criminal history.

Who needs a Live Scan?

Real Estate Licensees, DMV Licensed Professionals, Notaries, Foster Parents, Teachers, Appraisers, Care Givers, Stock Brokers, Contractors, Nurses, Doctors, Surgeons, Security Guards, Volunteers, Lawyers, Vehicle Dealers, etc.

In addition, CSU Stanislaus students will need a Live Scan through our office to enter into the K-12 educational systems for teacher credentialing, tutoring, and observation in classrooms. A Live Scan is also required for employment on campus.

How long does it take to get the results?

In most cases, DOJ will send the results to the requesting agency listed on the Request for Live Scan Service form within 72 hours. Results can be delayed for various reasons. DOJ will contact the requesting agency for any significant delays. Once your Live Scan is completed at our facility, please direct all inquiries to the agency handling your employment or licensing.

How can I check the status of my Live Scan?

Call the automated telephone system at DOJ to check on your submission. The phone number is (916) 227-4557. The system will prompt you to type in your date of birth (MM/DD/YYYY) and the ATI number located on the bottom of the original Live Scan request form.
The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.

What if my fingerprints are rejected?

Fingerprints are rejected by the DOJ and/or FBI on occasion for several reasons. Applicant's fingerprints may have characteristics that are difficult to capture during the Live Scan process. Examples include cuts, scars, and calluses. Applicants whose fingerprints were rejected and who were originally live scanned by UPD Live Scanned will be rescanned at no additional charge; however, you must provide the rejection letter from DOJ prior to a rescan. UPD Live Scan cannot resubmit a record without written permission from the DOJ. This process may take up to 30 days. Please note, correcting information or being fingerprinted for another employment or licensing agency is not a resubmission.

I have been Live Scanned before; do I have to do it again?

DOJ does not share your information with other entities, businesses, or agencies. A Live Scan application releases criminal history information to the specified requesting agency. You must submit a new application each time a criminal history is requested of you (i.e. changing jobs). Therefore, you must go through the Live Scan process again. Prior Live Scan information cannot be shared or utilized.

What about Ink Cards?

Some businesses request ink fingerprints on cards. These are not the same thing as a Live Scan, but we provide this service as well. If you were asked to get fingerprinted on a card, bring along the fingerprint cards and a valid form of identification. The fee for this service is $25 per person (for every two ink cards).